Ensuring customers’ satisfaction determines the success of any design. Placing customers’ happiness at the core of our design process is crucial. Dive into the art and science of uncovering their desires using practical tools to capture, prioritize, and validate needs for sustained success in today’s competitive landscape.
This course is for everyone in the process of learning about a user-centric mindset. This course is friendly for every levels.
This course has no special requirements to get started.
• Communicate effectively
Ask thoughtful and insightful questions, and listen actively to their responses.
• Identify to solve the right problems
Recognizing customer needs, challenges, and goals, and can develop effective solutions that address their pain points.
• Frame the right problem
Frame problem with strategic question that help you generate creative ideas.
Lesson 1: Building a shared understanding & alignment
Gain insights of your stakeholders, partners and customers to foster collaboration through Stakeholder Mapping. Equip yourself with essential tips to identify key project participants, understanding their roles and relationships and uncover the secret in successful collaboration.
Lesson 2: Understanding customers' needs
Elevate your ability to connect with your customers and learn the essential techniques and strategies for conducting effective customer interviews that reveal valuable insights.
Lesson 3: Getting into customers' world
Gain a deep understanding of your customers by learning to empathize with your customers and placing yourself in their shoes.
Lesson 4: Finding meanings from customers' experiences
Discover techniques and methods to help you analyze and interpret customer stories in a deeper level, in order to create meaningful connections and enhance customer experiences.
Lesson 5: Identify challenges & opportunities
Organize your data to see the patterns, areas of opportunitiues and challenges to drive business growth.
Lesson 6: Framing powerful questions
Explore more areas of solutions for your challenges by converting the challenge into a question, which leaves room for multiple interpretations and vincrease the possibility of finding new solutions.
20+ years experiences in Design Thinking
Founder of Doodle Design
Choose from a selection of online courses with curated videos, crib sheets, and guides for real world scenarios , learned in either Vietnamese or English.
Question 1: What is the suggested roadmap? Where should I start as a beginner?
You are welcome to choose any course that speaks to you. However, we do have some suggestions to help guide you.
Our “ReThinkers” course would be the best choice to start.
This course is an introduction to Design thinking and helps you familiarize with the concept, which is a perfect start for your Design thinking learning journey.
Question 2: Are Doodle A’s courses fully online? Are there any in-person courses?
Our in-person key services are exclusively available for teams and organizations. However, we do not offer in-person classes for individual learners. For more detailed information, please get in touch with our sales team.
Question 3: Can the course be customize based on my team’s needs?
Absolutely! Our dedicated team of professionals is available to provide expert advice and assistance in tailoring the perfect solution to meet your specific criteria and team requirements. Don’t hesitate to reach out to our sales department via Contact page – we are always here to assist you.
Question 4: How long will I have access to the Course Content?
You will have access to the library during the learning period, after course completion (4 weeks), you cannot access all of the learning materials, you can only access your work results.
Our courses consist of a series of videos, activities, and small assignments. We provide 4 weeks of access from the date of purchase, so you may spread your learning over multiple weeks, or refer back to it multiple times during your access period.
Question 5: How can I enroll for the course? Is there a tutorial for setting-up?
You can click on the “Enroll” button and write us your request, our support team will contact you as soon as positions are available. Please do not hesitate to send us an email for more information regarding enrolling for your team.
